From the title itself, I beat you can see where I am going with this story.
Sunday night, we started off the evening shift, busy, right out of the gate. Shift change was not the easiest thing in the world, as the day shift bartenders were trying to close out tabs and their drawers and we were trying to start tabs, and open our drawers, while people were just filling up left and right. Eventually we hit a lull in the night around 9pm. In came two tables, together totally about 6 guests and then another couple at the bar.
While they all seem to be enjoying themselves and their meals, in comes a group of regulars, SHOUTING AT THE TOP OF THEIR LUNGS. They bring in an older gentlemen who we had never met, who could only be described as the 'Godfather,' ha! In the beginning, I thought that he might of been a bit on the deaf side, except I was talking quite as a mouse (as usual), and he could here me clear as day, without asking me to ever repeat myself. He then followed by asking me if we had any form of karaoke, when I informed him I did not, within about 15 minutes, the SHOUTING began again, this time it was a shouting/yelling/opera/hispanic style 'singing' at the top of his lungs.
Between my other bartender and myself, we could not get him to even quite down, let alone stop. The couple sitting at the bar, who actually came in for the first time, to see another bartender who was out of town, decided to say something. **Mind you, by this time, the other two tables had up and left, due to the racket.** When the couple asked them repeatedly to stop singing so loud, the guys he was with, our 'regulars.' Informed them that they (the couple) were out of place, and that my bar was their bar. AS IF THEY OWNED THE PLACE.
I tried making piece with the couple, the but group of regulars kept antagonizing them, to the point that they also left. The bar that I manage, is not owned, or even particularly owned by any of those regulars. They may 'spend a lot of money at the bar.' But they sure do not tip more than a couple bucks, many of times less than 5%.
To the point that I am in a stand still on how to approach the situation, as my actual owner, will probably side with the regulars...A bar cannot operate soley on pleasing only the regulars, it will fail and close in no time.
This must just be a Sunday thing for me. I only have these big issues with rowdy customers on Sunday evenings. Sheesh!